CASE STUDY: LIONGARD SAVES MSP $75K
ABOUT THE PARTNER
Established in 2001, ES Consulting takes a holistic approach to serving its customers and helping them grow. This includes extensive industry expertise, adherence to best practices, and investing in its infrastructure to automate for greater efficiency. The nationally renowned MSP has been featured on Inc.’s lists of Best Workplaces and Top 5,000 fastest-growing privately held companies, and has become a mainstay on Channel Futures’ MSP 501 annual list of top managed service providers in the world.
THE PROBLEM
Because every technician at ES Consulting is considered Tier 3, whichever tech responds to a ticket manages it from start to finish. This superior knowledge base greatly benefits its customers but also requires accurate data, efficient processes and proactive problem solving to remain profitable. In search of more automation around their documentation and data management, ES Consulting’s President and CEO Dennis Fox and the MSP’s jack-of-all-trades, IT Consultant Bill Knox researched Liongard soon after its initial launch. Seeing its potential to automate manual tasks and documentation, and thus improve ticket time-to-resolution for its techs, Knox fell in love with the platform and quickly moved forward with implementation.
THE SOLUTION…