Episode 2: Retain & Grow Existing Relationships
Strengthening your current customer relationships could pay off in a big way in 2021.
Yep—increasing your retention by just 5% could increase profits by 25% to 90%. That’s because, with existing customers, your MSP has already shouldered the brunt of expenses, time and work involved in developing the relationship. Now, it’s up to your customer service and account management teams to continue the journey by keeping your customers happy and uncovering win-win opportunities.
Our in-depth webinar series on How to Scale Your MSP Without Pulling Your Hair Out will help you maximize your growth potential—without breaking your budget. Whether your goal is to get acquired, seize a financial opportunity or just grow in order to better compete in today’s market, this is the discussion for you.
In Part 2 of the series, Liongard’s Kendrics Hawkins and David Nankervis will dive into what it takes to retain and grow customer relationships. Are you ready to get scaling?
How to 10X Your MSP without Pulling Your Hair Out
Episode 2: Retain & Grow Existing Relationships
January 27, 2021 | 1 p.m. CST
We’re covering a lot of ground in this webinar, including strategies for:
- Smoother onboarding
- Using SLAs
- When and how to measure CSAT, NPS and SLAs
- Utilizing alerts to become more proactive in your service
- Creating a customer score to minimize churn
- Maximizing efficiency using your PSA
- Leveraging automation like Liongard to free up time for relationship building
- Elevating your QBRs to identify and upsell additional services and project work
- Leveraging reporting to manage your clients’ systems, employees and security
- And more!
If your margins are tight and your team is stretched even tighter, it’s time to start lining up your 2021 strategy with the Liongard team. Register today for this can’t-miss webinar.