Join the Liongard team!


Our team and customer base are growing rapidly, and we’re looking for talent to join us on the automation journey! Check out our current positions below.

Product Support Specialist | Technical Onboarding Specialist | Business Development Representative
 Software Support Engineer Regional Sales Manager

About Liongard

Liongard’s mission is to enable relentless insight through automation. Roar offers IT professionals the automation required to manage the rapidly changing modern IT stack: cloud services, network, and on-premise systems. The platform integrates with existing documentation platforms (CMDBs) to capture and update configuration details that are usually maintained manually. Roar enables system discovery, documentation, change notification, and actionable alerting of misconfigurations.

The Roar platform remotes into systems to document configurations so IT teams don't have to. With automated and up-to-date documentation, Roar strengthens the processes needed to grow an MSP by allowing professionals to spend less time on manual tasks and more time providing value to their customers.

Product Support Specialist


Liongard is a fast-paced tech startup in Houston that’s taking the IT industry by storm. Our team and customer base are growing rapidly, and we’re looking for an A-player to join us as a Product Support Specialist. 

As a leader on our customer support team, you’ll be the mastermind who will be interfacing with our users on a daily basis and directing traffic at our support desk.  

You’ll need strong attention to detail and excellent customer service skills. You should enjoy a good technical challenge and be quick on your feet.

You’ll be jumping into a tight-knit team and should be able to quickly get up to speed on everyone’s unique abilities.

Your unique ability is your reliability and accuracy. Everyone can count on you to accomplish your objective: supporting customers and getting their questions answered fast.

Sometimes that means sharing a link to point them in the right direction. Other times that means hopping on a troubleshooting call. You’ll also need to recognize when something doesn’t look right and you need to call in reinforcements.

You’ll be working closely with our developers and engineers. If you do an excellent job, every person in the organization will feel the impact. If you’re looking to grow with a startup company with immense potential, we’d love to interview you.

This is a full-time position in Houston, Texas.

 

Responsibilities and Duties

  • You will be talking to our customers and need to understand our product enough to confidently assess the type of issue they are having and instill confidence that we will get it resolved. To that end, you will need to quickly gain an understanding of our SaaS software product, the key pieces of it, and how our users interact with it. 
  • You will be the first line of support for many issues and while you have plenty of backup in the form of product experts and software developers, if you can solve a customer's problem on the first interaction, that is a genuinely delightful customer experience. To that end, you will need to have some background in IT systems and a methodical, troubleshooting-oriented mindset.
  • You are the traffic cop that keeps things flowing and makes sure that inbound customer issues get to the right person. To that end, you will need to understand our processes and team, who is responsible for what, and how to get complex issues into the right person's hands. 
  • If there is a real issue with our platform - be it a software bug or a usability issue - it is your mission to get the appropriate level of visibility on that issue. So, communicating effectively with co-workers through e-mail, Slack, and verbally will be key.
  • If we hear the same issue over and over again, our goal is to either fix the issue entirely or, failing that, to provide resources to our customers in the form of documentation so that they don't get stuck in the first place. You will help maintain and add to our documentation and knowledge bases to enhance customer happiness and reduce the number of 1-1 issues that we have to address.
  • To keep things organized and drive long-term improvements, we track all inbound customer issues via a ticketing system. Part of your role is to keep the tickets well-organized and up-to-date to make sure we're being responsive to our customers and capturing knowledge that we need to keep getting better over time.
  • We are a startup that has a lot of fun doing what we do and letting people find their own unique abilities and role within the team. A part of that culture, however, is that you will very probably be asked to pitch in on something that isn't necessarily in your job description - if you would see that as an opportunity rather than a burden, you might be a good fit for Liongard.

 

Qualifications and Skills

  • A Bachelor's Degree is preferred
  • At least 2 years of software support or B2B customer support experience is preferred
  • Exceptional customer service skills
  • Excellent troubleshooting skills
  • Excellent phone, verbal and written communication skills
  • Willingness to learn the Roar software; training will be provided
  • Any Managed Service Provider experience and or MSP channel products is a big plus
  • Experience with general IT Infrastructure
  • Experience with AWS infrastructure
  • Must be authorized to work in the United States
  • Must be local to Houston

 

Email your resume to work@liongard.com.

Technical Onboarding Specialist


Liongard is looking for a full-time technical onboarding specialist. This person will train new customers on how to use Liongard's automation platform, Roar. 

To be successful in this role, you should be passionate about helping others and eager to learn the Roar software. Having some technical experience in IT or managed services is ideal. You'll be teaching our users how to roll-out Roar on a technical level, so you should have a baseline understanding of the systems and tools MSPs are using to manage IT today.   

Responsibilities and Duties

  • Guide customers through the Roar onboarding process (training will be provided)
  • Provide technical support for Roar users as they set up the platform's integrations, inspectors and agents
  • Teach customers how to integrate the Roar software into their existing toolset 
  • Help customers in need with troubleshooting and finding solutions to unforeseen issues
  • Communicate with co-workers through e-mail, Slack and/or verbally
  • Ensure customers are successful with their use of the software
  • Adapt to change productively and handle other essential tasks as assigned

Qualifications and Skills

  • A Bachelor's Degree is preferred
  • At least 2 years of experience in IT or managed services is preferred
  • Any Managed Service Provider experience and or MSP channel products is a big plus
  • Exceptional customer service skills
  • Excellent troubleshooting skills
  • Excellent phone, verbal and written communication skills
  • Experience with general IT Infrastructure
  • Experience with AWS infrastructure
  • Must be authorized to work in the United States
  • Must be local to Houston

Email your resume to work@liongard.com.

Business Development Representative


Liongard is looking for a full-time business development representative. This person will reach out to prospective customers and evangelize the Liongard's automation platform, Roar.

To be successful in this role, you will be continuously meeting and communicating with new people and enjoy teaching them about the Roar platform. Having some technical experience in IT or managed services is ideal. You'll be showing prospective customers the benefits of Roar on a technical level and how it helps them grow their business. You should have a baseline understanding of the systems and tools MSPs are using to manage IT today. This position requires travel to industry function for various periods of time.

Responsibilities and Duties

  • Teach customers on the benefits of Roar (training will be provided)
  • Call and email prospective customers
  • Work to qualify marketing leads
  • Respond to day-to-day inquiries generated from marketing
  • This position is quota carrying
  • Pre/Post activities, setup and attendance at tradeshow and in-person events
  • Identify customers need and share how Roar can assist them
  • Communicate with co-workers through e-mail, Slack and/or verbally
  • Adapt to change productively and handle other essential tasks as assigned
  • Great at time management & multitasking

Qualifications and Skills

  • Any Managed Service Provider experience and or MSP channel products is a big plus
  • Previous experience working for, or selling to IT Managed Services Providers is a plus
  • A Bachelor's Degree is preferred
  • Strong in-person and on-screen presentation skills
  • Exceptional customer service skills
  • Excellent troubleshooting skills
  • Excellent phone, verbal and written communication skills
  • Experience with general IT Infrastructure
  • Experience with HubSpot
  • Must be authorized to work in the United States
  • Must be able to travel

Email your resume to work@liongard.com.

Software Support Engineer


About Liongard
Liongard’s mission is to enable relentless insight through automation. Roar offers IT professionals the automation required to manage the rapidly changing modern IT stack: cloud services, network, and on-premise systems. The platform integrates with existing documentation platforms (CMDBs) to capture and update configuration details that are usually maintained manually. Roar enables system discovery, documentation, change notification, and actionable alerting of misconfigurations.
The Roar platform remotes into systems to document configurations so IT teams don't have to. With automated and up-to-date documentation, Roar strengthens the processes needed to grow an MSP by allowing professionals to spend less time on manual tasks and more time providing value to their customers.
 
Job Summary
Liongard's Software Support Engineer is a customer-facing support escalation position that expects a level of expertise in software development. You will join a part of the engineering organization with a primary focus of taking and owning support escalations to resolution.
 
As a Software Support Engineer, your job will be to provide technical support when customers have issues that cannot be resolved by first-line support. This position will require you to read and write code, so experience with at least one major high-level language (Node.js, Python, Ruby, or similar) is required. The ideal candidate will also have some experience with networking concepts and IT infrastructure. You will be interfacing with customers and owning customer communication directly on a regular basis, so a great attitude and strong communication skills are critical for success in this position.
 
When you are not troubleshooting customer issues, your job will revolve around ensuring that our customers' experience with the product is as smooth as possible. This effort can include but is not limited to: contributing and curating knowledge base articles and documentation, testing new features before release, and writing automated tests for the back-end and front-end.

 

Responsibilities and Duties

  • Provide an excellent support experience for our customers, inspiring confidence that you will drive their issues to resolution
  • Debug and determine root causes for customer issues in the field, clearly communicating resolutions and workarounds to both customers and the internal team
  • Communicate customer feedback internally, helping to drive positive change for the product roadmap
  • Contribute to internal and external knowledge base articles and documentation
  • Develop and write code to fix mild-to-moderate customer issues, working with the specific engineering component teams for testing and code review
  • Develop blameless postmortems to identify points of failure and prevent future issues
  • Act as a customer experience expert by assisting in final testing of product features before being released to the field
  • Escalate major development issues to appropriate engineering component teams while properly communicating timelines and work to customers

Qualifications and Skills

  • Excellent verbal and written communication skills, problem-solving skills, and customer service and interpersonal skills
  • Solid programming experience in at least one programming language, preferably NodeJS
  • Self-starter that is capable of owning issues to resolution without oversight
  • BS or higher in Computer Science or related field OR industry experience with software development
  • At least ~1-3 years of software development experience in industry
  • Experience with general IT Infrastructure or Managed Service Providers is a plus
  • Experience with AWS infrastructure and/or Power Shell is a plus

Email your resume to work@liongard.com.

Regional Sales Manager


Liongard is looking for a full-time Regional Sales Manager. This person is responsible for selling products and services in their respective region. Successful candidates must have a proven track record of quota attainment and excellent references.

Responsibilities and Duties

  • Develop new business within the region and develop strategic accounts
  • Work as part of a sales team toward building the pipeline and developing opportunities to reach quarterly and annual sales targets.
  • Work with Channel Team, Inside Resources, and Channel Partners to Promote and evangelize product offerings within the market.
  • Create an amazing customer experience from initial contact and through product purchase and the handoff to onboarding.
  • Attend and participate in tradeshows as necessary.
  • Help to identify market and product requirements based on field experience and feedback.

Required Qualifications and Skills

  • 3-5 years selling software solutions.
  • 3-5 years experience selling B2B, preferably in the MSP space.
  • A proven record of accomplishment within the technology industry is critical.
  • BA/BS Degree or equivalent experience is preferred.
  • Strong track record of quota attainment (i.e. achieving / over-achieving quota)
  • Strong technical and non-technical communication skills, including strong verbal, analytical and interpersonal skills.
  • Exercising sound business judgment while displaying professional and appropriate behavior
  • Maintaining reliable and predictable attendance

Preferred Qualifications and Skills

  • Prior success selling software solutions to MSPs within assigned territory.
  • Experience and knowledge of the territory market and competitors.
  • Solid experience working with MSPs (Managed Service Providers)

Measurements of Success

  • Quota Achievement: Achieve at least 100% of your assigned sales quota(s) with a strategy to achieve “stretch” (110%).
  • Pipeline Development: Build and maintain a 90-day pipeline equal to 3.0X coverage of your assigned quota.
  • Forecast Accuracy: Meet the published guidelines for forecast accuracy (ex: a window of +10% / -5%) in at least 2 of 3 months per quarter.
  • Teamwork & Collaboration: Involve and work effectively with the ecosystem of customers, partners, and colleagues to achieve your mutual objectives.
  • Account Planning: Prepare for and lead “meaningful” account planning sessions for your designated Tier I accounts when appropriate during the fiscal year.

Email your resume to work@liongard.com.