In this definitive guide, onboarding experts from the managed services industry—including Liongard’s COO Vincent Tran and Director of Partner Success Kendrics Hawkins—share advice about how MSPs can:
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Develop a consistent onboarding process and a standardized approach to service.
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Deliver an excellent customer experience that builds loyalty and satisfaction.
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Leverage automation to perform discovery and update it continuously.
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Create detailed documentation, empowering everyone on the team to help customers.