Roar captures system configuration documentation across cloud services, network devices, and on-premise systems, apps/services you manage for customers. Roar's documentation contains system configuration data that is automatically pulled across the systems you manage. For user generated documentation, such as guides, run-books and other manual process documentation, you will still need a separate document management system.
Roar completes the picture by pulling rich system configuration details and supplements the data RMMs provide. The RMM focuses primarily on health data of end points - desktops and servers. MSPs are still left with a blindspot into network device configurations and cloud services where agents cannot be installed.
IT Glue is a great technology-focused wiki. For the most part it still requires staff to manually update content and can go stale. Roar’s integration automatically creates new Flexible Assets and updatesonly the ones we've created within IT Glue.
Auvik provides network discovery and visualization. Roar provides deep network device configurations with rich details due to automating the API/SSH access used by your most experienced staff. Paired with Cloud and On-Premise system details, Roar provides unified visibility across all the systems you manage.
At the moment we do not support SSO or SAML, though we can add this feature based on customer demand.
We do not update any existing configuration types, items, or Flexible Assets. Roar creates and updates the systems you choose under our Integrations panel. In IT Glue, once the flexible asset is created, you may relate the item to an Organization’s other assets.
Configurations created by ConnectWise Automate will be different records and can be related or nested as child configurations.
We strongly believe that our data will be richer and more up-to-date than the records updated manually.
Besides it's own comprehensive interface, Roar's continuous system configuration data can be fed into the systems you already use today like ConnectWise Manage and IT Glue.
You already have enough to deal with as an MSP, we've worked very hard to make sure the data presented in Roar and other platforms is cleanly organized in tables, grids, and formatted to be easily read. What's more, you can export the Live-Table grids from Roar in Excel or any CSV reader.
If there are specific fields from systems that integrate to that you need, we'll be glad to add them for you. At the moment, end users are unable to add fields.
Roar is securely hosted on AWS as a Software-as-a-Service (SaaS) solution. Private, dedicated hosting is also available. Cloud agents come with the base deployment to inspect internet-accessible systems. There is not an on-premise version.
Yes, our technical consultants will connect with your team to schedule weekly touchpoints and assign specific Inspectors for your team to deploy.
We use a step-wise deployment process to bring MSPs immediate value. Upon integration with ConnectWise Manage and mapping of Companies, we can auto-discover and import Companies, domains, and TLS/SSL. As they are completed, other Inspectors can be deployed to auto-discover additional assets.
We typically will push an update every 2 weeks, and any hotfixes as needed. Since it's fully SaaS, there's nothing you need to do.
Our agents use a poll out method to query the targets we inspect. A single agent installed in a customer site with network connectivity (same VLAN) to the target system can be used for multiple targets, such as Active Directory or SQL server. They can be installed using an RMM script.
We take securing your data very seriously. MFA is available out of the box. All data and credentials are RSA 2048 encrypted in transit, and the data volume is encrypted at rest. We’ve undergone a rigorous third-party assessment to ensure we are and remain secure.
Roar is priced by active Companies you create within Roar as "Environments". Upon successful completion of an on-demand or scheduled Inspector payload, the Environment is considered in use and active.
Environments are calculated the last week of the month, and the updated count will be reflected in the subsequent monthly bill.
Currently, we do not offer formal trial periods, but we do have 14-day demo environment for you to test with. Please contact us for special arrangements if you need a more extensive evaluation.